Privacy Statement


Special Needs And Parent Support Yorkshire CIO (SNAPS) is committed to protecting and respecting your privacy.

This policy, and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to SNAPS, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulation, the data controller is Special Needs And Parent Support Yorkshire CIO of 17a Earlswood Avenue, Roundhay, Leeds LS8 2AF.


We may collect and process the following data about you:

Information you give us: You may give us information about you by filling in forms on our website (, or providing information to one of our employees for our client database, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you use our site, register to attend one of our Saturday sessions or an activity during one of the school holidays, participate in one of our social media functions, or respond to a query. The information you give us may include your name, address, e-mail address and phone number, family and medical information, personal description and photographs, and any other relevant information.

Information we collect about you: With regard to each of your visits we may collect the following information – family and medical information, information to help develop and manage a physiotherapy plan, photographs, other feedback to help SNAPS support the client and the family.

Information we receive from other sources: We do not currently receive any information about our clients and their families from other sources.


We use information held about you in the following ways:

Information you give to SNAPS: We use this information:

  • To carry out obligations arising from any contract or service entered into between you and us and to provide you with the information and services that you require from us;
  • To provide you with information about other services we offer which are similar to those already provided to you;
  • To provide you, or permit selected third parties to provide you, with information about services or goods we feel may interest you – we will only contact you by email.
  • To notify you about changes to our services;
  • To ensure that content from our website is presented in the most effective manner for you.

Information we collect about you. We will use this information:

  • To administer our website and client database for internal operations, data analysis, research, statistical and survey purposes;
  • To improve our website to ensure that the content is presented in the most effective manner for you;
  • As part of our efforts to keep our website safe and secure;
  • To make suggestions and recommendations to you about services that may interest you.

Information we receive from other sources:

  • We do not currently receive any information about our clients and their families from other sources.


SNAPS will not share your identifiable personal information with any other organisation, except if we are under a duty to disclose or share your personal data in order to comply with any legal obligation. We may provide information in an aggregate form (for example, that 50 families attended an event, or that 30 clients used physiotherapy services on a Saturday).


The data we collect from you will be stored in a password protected computer software file on a secure server operated by one of our senior employees. By submitting your personal data you agree to this storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect any data which is transmitted via this method, we cannot guarantee the security of your data transmitted to us in this way.


Here is the list of rights that all individuals have under data protection laws. Not all will apply in all circumstances.

  • The right to be informed about the processing of your personal information;
  • The right to have your personal information corrected if it is inaccurate, and to have incomplete personal information completed;
  • The right to object to processing of your personal information. This will clearly make the provision of a physiotherapy support service far more difficult, although not impossible – holding historical records makes the provision of a support plan easier to deliver for our clients;
  • The right to restrict processing of your personal information;
  • The right to have your personal information erased;
  • The right to request access;
  • The right to move, copy or transfer your personal information (‘data portability’).


The General Data Provision Regulation gives you the right to access any information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.


If you have any queries or comments regarding this privacy policy, please forward them to Chris Eatwell, Chair of the Board of Trustees, SNAPS, at 17a Earlswood Avenue, Roundhay, Leeds LS8 2AF.